Customer Success Manager (m/f/d)
We strive to become the number one automated software testing platform and already revolutionize the way software is tested for security! So far, we are on a good track: with our platform CI Fuzz, customers such as Telekom, Bosch and Deutsche Börse have already reached a new level of application security testing and shipped more secure and stable software faster.
You will be part of a talented, fast-growing team that ensures that actively find solutions for small and big companies alike to untap the full potential of testing using CI Fuzz. As a Customer Success Manager you will guide your customers through the onboarding process and continue to enable them to achieve the greatest testing results, assist and consult how to use our platform most effectively.
What is waiting for you?
You will be the face to our customers along the entire customer life cycle and ensure that our customers benefit from our product CI Fuzz in the best possible way and get the support they wish for. You will collaborate with sales to grow and expand your customer accounts.
You will actively find solutions for your customers’ challenges by closely working with our Customer Success Engineers to solve technical challenges and educate our customers.
You will be the voice of our customers, making sure that customer requirements and customer feedback are synced with the product management so that we continue to develop CI Fuzz in a customer-oriented way.
What are we looking for?
- You have shown that you work in a structured way, learn fast and can manage and collaborate with team members and stakeholders alike.
Good understanding of modern software development processes, including Dev(Sec)Ops and CI/CD. Hands on experience is a plus.
Good understanding of typical bugs and security vulnerabilities in C/C++ and Java (such as CWE or OWASP Top 10). Hands on experience is a plus.
Very strong communication and presentation skills (fluent in German and English), passionately working with customers and building sustainable relationships.
About us and the working atmosphere:
- You have the opportunity to actively develop our products and customers
- A collaborative team atmosphere, flat hierarchies and start-up spirit
- You become part of a startup culture that is characterized by recognition, respect and support
- Office in a beautiful location with view of the Rhine and good transport connections
- Free drinks, snacks, fruit, shared lunches and Nintendo Switch sessions
Do you share our passion for IT-Security? Would you like to use your knowledge and skills in an innovative environment? Then we are looking forward to receiving your application!
Have doubts or questions about the position? Reach out to us at firstname.lastname@example.org!